Question 1

HOW MUCH DO YOUR BALLOON GARLANDS COST?

Accepted Answer

Our custom balloon décor pricing varies based on the type of design, complexity, length, volume, and delivery & installation costs. All of our garlands are priced per foot (not linear feet) so having measurements of the space where you would like your balloons to go will help give you a general idea of cost. We recommend you measure up and over, adding both measurements will give you total "linear feet" From there we take into consideration how much volume you want to add, and/or any add-ons.  
Check out our pricing guide, we hope this will give you a general idea of where you might be!

Question 2

HOW LONG IN ADVANCE DO I NEED TO BOOK?

Accepted Answer

For the best experience, we recommend booking at least two weeks in advance. Our custom garlands and installations take time to thoughtfully design, and some specialty materials can take over a week to arrive.
If you already have your event date and venue secured but aren’t quite sure what you’d like yet, no worries—you can reserve your date with a $100 deposit. From there, we’ll work together to bring your vision to life. Your deposit will be applied toward your final total once your design is confirmed.

Question 3

WHAT CITIES DO YOU SERVICE?

Accepted Answer

Balloons D'Lux services the Stewartsville-St. Joseph, MO, and surrounding areas! We will travel up to 100 miles!

Question 4

DO YOU DELIVER AND INSTALL?

Accepted Answer

Absolutely! We offer delivery and full installation for orders of $250 or more, ensuring everything is set up beautifully and ready for your event.
For orders under $250, we’re happy to provide delivery within the St. Joseph area. Events outside of that area do require a minimum order (not including delivery and installation fees).
Interested in something more custom? We’d love to design a unique installation tailored to your space and vision—just reach out and we’ll bring it to life together.

Question 5

WHAT IS A GRAB & GO GARLAND?

Accepted Answer

A Grab & Go Garland is the perfect budget-friendly way to elevate your event! Each garland is fully designed and assembled by us, then picked up, installed, and styled by you. We include easy-to-follow hanging instructions along with the necessary materials to make setup simple.
Please note: garlands over 5 feet in length will require a large SUV or spacious vehicle for transport.

Question 6

DO YOU HAVE D.I.Y KITS?

Accepted Answer

We currently do not offer any DIY kits, but it is something we plan on adding later! A great alternative that is easy on your wallet is the Grab & Go garlands!

Question 7

HOW LONG DO BALLOONS LAST?

Accepted Answer

Balloon longevity can vary, as they are naturally delicate and always subject to popping or slow air loss in any environment. While we use only high-quality materials, once balloons are out of our care, Balloons D’Lux cannot guarantee their lifespan due to factors like weather, heat, sunlight, pets, children, sharp surfaces, and transportation conditions.
For indoor events, garlands typically look their freshest for about a week and can last three weeks or longer with proper care—especially when kept away from direct sunlight, heat, and sharp objects.
For outdoor events, conditions play a much bigger role. Darker colors are more prone to popping, especially in direct sunlight, so shaded areas are strongly recommended. Lighter colors tend to hold up better outdoors. Most outdoor garlands will look fresh for 1–2 days, but can up to a week depending on the weather.
We always take great care during setup and will replace any balloons that are damaged during transportation or installation.

Question 8

MY EVENT IS IN LESS THAN A WEEK- CAN YOU HELP?

Accepted Answer

I will do my best to help you! I get it, things got away from you, your previous vendor cancelled on ya, it all happens! As long as I am available, I will help you! 
Last-minute orders are only accepted based on availability and may be limited to only the balloons we have in stock. The order total for last-minute bookings will be due upfront and may be subject to a rush booking fee.

Question 9

HOW LONG DOES INSTALLATION TAKE?

Accepted Answer

Installation time can vary depending on the size and complexity of your design. While we never rush the creative process, we do work efficiently and strive to be as seamless and unobtrusive as possible.
Most installations are completed within about an hour, but larger or more detailed setups may take longer. We prepare as much as possible ahead of time by pre-inflating balloons and pre-assembling elements for transport. Some final touches—such as additional inflation, backdrop setup, and styling—are completed on-site to ensure everything looks perfect for your event.

Question 10

WHAT IS YOUR CANCELATION POLICY?

Accepted Answer

For Custom Installation Orders:

We understand that unexpected things come up, and we will always do our best to work with you. If you need to reschedule your event, we kindly ask that you do so at least one week prior to your scheduled date. Your deposit can then be applied to a future booking. Please note, cancellations made less than one week before the event are not eligible for rescheduling, and all deposits are non-refundable.
Because many of the materials used for your event are ordered in advance, and our industry suppliers do not accept returns, deposits are used to secure and cover those custom materials. For this reason, deposits cannot be refunded or used as in-store credit.

For Grab & Go Garlands & Balloon Bouquets:

Cancellations must be made at least one week prior to your event. Deposits for these orders are non-refundable but may be issued as in-store credit to use at a later date if canceled within that timeframe. Cancellations made less than one week before the event will not be eligible for in-store credit or refund.

Question 11

WHAT ARE YOUR STORE HOURS?

Accepted Answer

M-F: 9am-5pm
Sat: 10am-2pm
Sun: Closed

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Frequently asked questions